SHIPPING POLICY

We strive to ship your products to you as quickly and efficiently as possible. Given our remote mountain location, shipping sometimes takes an extra day or two, so please be patient. We promise the wait is worth it.

RETURN POLICY

1. Please inspect your products carefully upon arrival to ensure that they are not defective or have not been damaged during shipment. Claims for damaged products must be made within 72 hours of receiving the product to contact@thisisbluewillow.com. We encourage you to provide details of the damage, including photo proof of damage within that time frame.
2. Due to the nature of our products, we only accept returns on defective items. If there is an issue with your order, please email us at contact@thisisbluewillow.com before shipping your product. No returns of any type will be accepted without prior approval.

Location